By SPEAKIN’ OUT NEWS
HUNTSVILLE — Traffic safety, help for people experiencing homelessness, and increased police presence emerged as concerns and suggestions in the Huntsville Police Department’s first year of My90 surveys.
From September 16, 2025, through September 16, 2026, HPD distributed nearly 10,000 surveys and received 5,970 responses, according to the city’s report.
The feedback offers a look at respondents’ experiences with officers and their priorities for neighborhood safety. It reflects participating residents’ views rather than establishing how every Huntsville resident feels.
HPD reported an 89.5% combined positive score across six measures related to public trust and satisfaction. Those areas included respect, fair treatment, listening, understanding concerns, assistance, and respondents’ overall view of the department.
The city also reported that 88% of respondents viewed HPD positively following an officer interaction, 91% said they were treated respectfully, and 87% said their questions were answered.
Traffic and having no safety concerns tied as the most common responses to the safety-concerns question, each accounting for approximately 18%. Helping people experiencing homelessness accounted for 13%, while theft represented approximately 11%.
When asked about improvements, 29% suggested increased police presence. The city described the largest response group, 41%, as offering no recommendations.
“Receiving nearly 6,000 responses shows us that people are willing to share their experiences and tell us what matters to them,” HPD Chief Kirk Giles said.
“That feedback gives us valuable insight into how we’re doing and where we can continue to improve.”
The results provide one source of information for evaluating police service and community priorities. Continued feedback can help the department examine where residents feel supported and where they believe additional attention is needed.
Photo caption 1: Huntsville police received 5,970 My90 survey responses during the program’s first year, gathering feedback about officer interactions and neighborhood safety.
Photo caption 2 — alternate: Traffic concerns and requests for increased police presence were among the priorities identified in Huntsville Police Department survey feedback.